A Room can be set as Out of Order or Do Not Sell in order to take the room out of the rooms available to assign to a guest.
To set a room as OOO or DNS, click Set Rooms OOO or DNS from the Status section of the Full Menu
OR
Select Set Rooms OOO or DNS from the Housekeeping area menu.
The left side of the screen shows all of the rooms that have been set as Deactivated (DEA), Do Not Sell (DNS), Emergency Out of Order (EOO), and Planned Out of Order (POO) for a specified date or date range. You can search for a specific building, room number, status, start date, or end date.
The right side of the screen allows you to select a room, select a status for the room, indicate the reason for the change in status, and then select a date range for which that room will be unavailable.
When you are finished, and click the Save icon located above the Rooms OOO/DNS pane.
Deactivated (DEA): Deactivating a room will take it out of the overall available inventory and will change the total number that the occupancy percentage is counted on for that date range. Rooms are typically deactivated when they are being renovated and will be out of availability for a long period of time. This feature is also used when your property has owner condos and the owner will be staying in them for a length of time, you can deactivate the room/condo and reduce the total number of rooms your property has to sell and base occupancy percentages on.
Do Not Sell (DNS): Setting a room as Do Not Sell typically means that the room is technically available, but you do not want to sell it. For example you may want to "hold" a room so that it is available for the Sales department to show when giving site tours. That room could be marked as Do Not Sell. Do not sell does not affect availability.
Emergency Out of Order (EOO): This is typically used when you suddenly need to take a room out of availability such as a pipe burst in the room. This will take the room out of overall availability but will not affect the occupancy percentage.
Planned Out of Order (POO): This is typically used when you plan in advance to take a room out of availability such as scheduling to paint a room. This will take the room out of overall availability but will not affect the occupancy percentage.
NOTE: When you set the dates for out of order status they are not inclusive. The room becomes available on the end date.
From the Out of Order / Do Not Sell screen you can perform the following functions: