Travel Agent

A travel agent/agency typically sends business to your property and is paid a commission based on the amount of room revenue paid by their client to the hotel.  Skyware allows you to attach and track travel agents, the amount of business they bring in, the amount of commissions that they are due, and whether they have been paid those commissions or not.

To add a Travel agency and travel agents into the system, open the Travel Agents Accounts screen and click the New icon. The screen refreshes with a blank set of tabs.

Use the tabs on the screen to enter the appropriate information.

NOTE: When you make changes on a tab you must select to either Save your changes or Cancel your changes before the system will let you move to another tab.

The information requested on each tab is outlined below:

GENERAL: Contains all of the address and marketing information for the agent/agency.

OTHER: Contains some billing and date information as well as the travel agent Commissions information.

• Non-Commissionable – This means that the agent or company does not typically get a commission.  This flag can be modified at the booking or stay level.
• 1099 Travel Agent – If this Agency should get a 1099 tax form.
• Commission % - the percentage of commission that the travel agent is due to receive.  
• Comm.$/Day and Stay – The fixed amount of commissions that an agency is due to receive per day or per stay.
• Category – the type of category this agency is considered, for example: Tour Operator, Corporate travel, etc.  
• Tax ID# - this is the registration number or federal identification tax number for the agency.
• Status – this field can be used to determine the payment method or booking status for the agency – for example if the agency does not or can not have business booked (“No Book”), has business and they pay by cash or money order (“Cash/M.O. only”) or they pay by credit card (“Credit card only”).  
• Market Code – the market code that this agency typically deals with, for example, Corporate, leisure, association, etc.  
• Group Code – if the agency has a group code (this is used as a way to sort wholesalers and agents).
• IATA# - The travel Agent's IATA number (for commission tracking purposes).

CONTACTS: Click the Add button to add the individual contacts or travel agents that work for the agency.  The address information carries over from the travel agent file card but can be modified for each individual travel agent.  You can also add dates (such as the established/entered date and the contact's birthday and anniversary dates), and any comments about that travel agent.

STAY: This lists any stays that have been created for the travel agent. For example, if that particular agent is staying at your property, that stay would be listed. This does not list all the stays that the agent is attached to.

COMMENTS: Enter any comments about the travel agency.

Use the buttons at the top to delete a record (provided they do not have any active activity) view or create a Query Builder report.  If the travel agent may also stay at the property you can Create a new Reservation, attach  Special Requests or Preferences or Add Negotiated Rates.

Once a Travel Agent has been created, the agent can be attached to stays.